Light - Lead & Security Essentials Package

Includes everything in Light Standard – Web Essentials, plus: extra security oversight and managed lead tracking with monthly insight.

ADDITIONAL INCLUSIONS (ON TOP OF WEB ESSENTIALS):

Security Monitoring and Incident Response:

• Monthly external security checks using front-end malware or blacklist scanners.

• If a problem is detected (such as visible defacement, browser warnings, or blacklisting):

  • ZEUS coordinates with Hostinger support to restore the website from a clean backup.

  • ZEUS helps tighten access (password resets, account review).

• Target: Begin remediation actions within 48 hours of a confirmed issue (final resolution time can depend on the host).

• Plain-language incident updates so the client understands what happened, what was done, and how to reduce risk going forward.

• Goal: Reduce the risk and impact of hacks or warnings that could scare away potential clients or stop enquiries.

Contact Form Management & Lead Insights:

• Monitoring of contact form submissions (via email or Hostinger’s form inbox).

• Ensuring enquiries are delivered to the correct email addresses.

• Monthly lead summary report, including:

  • Number of enquiries received.

  • Key patterns or recurring questions where relevant.

  • One practical suggestion each month to improve lead quality or volume (e.g. adjusting form fields, adding an FAQ to reduce confusion, or improving a call-to-action).

SUPPORT AND TIME:

• Support channel: Email, during business hours, Monday–Friday.

• Standard response time: Within 2 business days.

• Time allowance: Up to 45 minutes per month for:

  • Small text edits and image swaps.

  • Adjusting and testing contact forms (fields, routing emails, confirmation messages).

  • Implementing small changes suggested in the monthly lead summary (e.g. adding a short FAQ section, tweaking calls-to-action).

  • Answering questions about security alerts or unusual enquiries.